It is very important to us at Perfectly Pampered
Pets that you are completely satisfied with our
products, therefore we will refund your original
purchase price if you are not happy for any reason,
as long as the product is unused and in its original
resalable condition with original packaging.
(Exception: See Gift Baskets, Dog Clothing, Collars).
Up to 15% restocking fees may be assessed in accordance
with the manufacturer's return policy and dependent
upon circumstances such as, but not limited to,
resaleable condition, cost of replacement or repair
of any product damage sustained from uninsured return
shipping or loss thereof.
Customer is fully responsible for return shipping
costs on any unwanted item. Mandatory 15% restocking
charge and return freight on exchanges and returns
may apply, depending on manufacturer.
Please contact us first for Return
instructions
*EXCEPTION: Gift Baskets are custom
assembled on location by Perfectly Pampered Pets
within 24 hours after order submission and not subject
to cancellation. Customized Gift Baskets, gift baskets
containing food items and treats are not returnable
unless products are damaged during shipping. Dog
Clothes and Jeweled Collars are hand made to order
by our manufacturer to the measurement specifications
provided by our customers. Please measure your dog
carefully before ordering. Any return item on hand
made items will be handled in a fair manner by Perfectly
Pampered Pets, but we reserve the right to refuse
a return based on incorrect measurements or based
on our manufacturers policies regarding these products.
Please measure and choose collars and
clothing carefully!
No customized items are returnable under any circumstances.
Perfectly Pampered Pets will also honor a limited
30 day warranty against defects in materials and
workmanship on all the products that we sell, however
we cannot accept returns for damaged products that
have been used such as collars, pet steps, clothing,
etc. when we have no way to determine the cause
of the damage. In these cases, we will try to work
with our customers on replacing the item if it was
determined that damage was not due to misuse by
our customers.
(NOTE: If damaged in transit or defective,
please contact us immediately)
If you have any questions whatsover, please email
us at:
Or you can call us toll free at:
(877) 217-0595
