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How do I return an item?

It is very important to us at Perfectly Pampered Pets that you are completely satisfied with our products, therefore we will refund your original purchase price if you are not happy for any reason, as long as the product is unused and in its original resalable condition with original packaging.

Up to 15% restocking fees may be assessed in accordance with the manufacturer's return policy and dependent upon circumstances such as, but not limited to, resaleable condition, cost of replacement or repair of any product damage sustained from uninsured return shipping or loss thereof.

Customer is fully responsible for return shipping costs on any unwanted item. Mandatory 15% restocking charge and return freight on exchanges and returns may apply, depending on manufacturer.

Please contact us first for Return instructions

*EXCEPTION: Some leather and jeweled Collars are hand made to order by our manufacturer to the measurement specifications provided by our customers. Please measure your dog carefully before ordering. Any return item on hand made items will be handled in a fair manner by Perfectly Pampered Pets, but we reserve the right to refuse a return based on incorrect measurements or based on our manufacturers policies regarding these products.

Please measure and choose collars carefully!

No customized items are returnable under any circumstances.

Perfectly Pampered Pets will also honor a limited 30 day warranty against defects in materials and workmanship on all the products that we sell, however we cannot accept returns for damaged products that have been used such as collars, pet steps, etc. when we have no way to determine the cause of the damage. In these cases, we will try to work with our customers on replacing the item if it was determined that damage was not due to misuse by our customers.

NOTE: If damaged in transit or defective, please contact us immediately

If you have any questions whatsoever, please email us at:

customerservice@perfectlypamperedpets.com